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Privacy Policy

Effective date: July 31, 2026

1. Introduction

The Zambezi Working Donkey Project ("ZWDP," "we," "us," or "our") is a UK-registered charity operating in Livingstone, Zambia, based at Maramba Farm, Linda East. We are committed to protecting the privacy and security of any personal information we collect through our website, www.zwdp.org, and in connection with our work.

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This privacy policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. Information we collect

Information you provide to us:

  • Contact information (name, email address, and phone number, where you provide it)

  • Donation and payment information, when you donate through our website

  • Any details you submit through our contact forms or by email

  • Newsletter sign-up details (name and email address)

 

Information collected automatically:

  • IP address and browser type

  • Pages visited and time spent on our website

  • Referring website or source

 

We collect this automatic information through cookies and Google Analytics, as described in section 5.

3. How we use your information

We use the information we collect to:

  • Process donations and provide confirmation of your gift

  • Communicate with donors, supporters, and newsletter subscribers

  • Respond to enquiries sent through our contact forms

  • Understand how our website is used, so we can improve it

  • Meet our legal, accounting, and reporting obligations

4. Sharing your information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

  • Service providers: with trusted third parties who help us operate our website, process donations, or send newsletters (for example, our payment processor and Google Analytics), who are required to protect your information

  • Legal requirements: where required by law, court order, or a regulatory authority

  • With your consent: for any other purpose, with your explicit permission

5. Cookies and analytics

Our website uses cookies, small text files placed on your device, to help us understand how visitors use our site.

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We use Google Analytics, a web analytics service provided by Google, to help us understand website traffic. Google Analytics uses cookies to collect information such as your IP address, which is transmitted to and stored by Google. Google uses this information to evaluate site usage and compile activity reports, and may transfer it to third parties where required by law or where those third parties process it on Google's behalf. Google will not associate your IP address with any other data it holds.

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More information on Google's approach to data is available at: https://policies.google.com/privacy

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You can choose to accept or decline cookies through your browser settings. Declining cookies may mean you can't take full advantage of the website.

6. Data security

We put in place reasonable physical, electronic, and managerial safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, and to meet our legal, accounting, and reporting obligations. Donation records are retained in line with applicable financial record-keeping requirements. Newsletter subscriber details are kept until you unsubscribe.

8. Your rights

Under UK data protection law, you have the right to:

  • Ask what personal information we hold about you, and request a copy of it, free of charge

  • Ask us to correct any information that is incorrect or incomplete

  • Ask us to delete your information, subject to any legal retention requirements

  • Withdraw your consent at any time, for example by unsubscribing from our newsletter

  • Object to how we use your information

  • Complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk if you believe we have not handled your information properly

 

To exercise any of these rights, please contact us using the details in section 11

9. International data transfers

ZWDP operates between the UK and Zambia, and your information may be processed in both countries, as well as by service providers based elsewhere (for example, where our payment processor or Google Analytics servers are located). Where this happens, we take steps to ensure your information is protected to a standard consistent with UK data protection law.

10. Third-party links

Our website may contain links to other websites of interest. Once you follow a link away from our site, we have no control over that website and are not responsible for the protection of any information you provide there. We encourage you to review the privacy policy of any site you visit.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

12. Contact us

If you have questions or concerns about this privacy policy or our privacy practices, please contact:

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Zambezi Working Donkey Project Email: info@zwdp.org

Address: Maramba Farm, Linda East, Livingstone, Zambia

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